Terms & Conditions

Clear terms for using the website and making appointment enquiries.

1. Website operator and scope

This website is operated for Redefine Physiotherapy and Rehab, located at B-14, Ground Floor, Sector-132, Noida, Uttar Pradesh 201304 (“the Clinic”, “we”, “us” or “our”). These terms govern your access to and use of this website. By using the website, you agree to use it lawfully and in accordance with these terms.

2. Information is not a substitute for clinical care

Website text, images, service descriptions, FAQs and educational material are general information only. They do not constitute medical advice, diagnosis, an individual treatment plan or a guarantee of a particular outcome. A physiotherapy plan can only be determined after appropriate assessment by a qualified professional. Do not delay seeking professional care because of information on this website. For an emergency, contact local emergency services or go to the nearest emergency department.

3. Services and appointment requests

The website describes physiotherapy and rehabilitation services offered by the Clinic. The availability, suitability and scope of any service depend on clinical assessment and the Clinic’s current capacity. Contacting us through the website, telephone or WhatsApp is an enquiry or appointment request, not a confirmed booking. An appointment is confirmed only when the Clinic confirms it directly.

4. Fees, payments, cancellations and rescheduling

Any fee, package, payment method, cancellation window, refund or rescheduling arrangement must be confirmed directly with the Clinic before you book or pay. Unless a specific written policy has been provided to you by the Clinic, this website does not promise a particular price, refund, cancellation period or appointment availability. Applicable statutory consumer rights are not excluded by this clause.

5. Your information and communications

Please provide accurate contact details when making an enquiry. Do not submit emergency requests through this website or share more health information than is necessary in an initial message. The website’s enquiry forms prepare a message for you to send through WhatsApp; they do not themselves provide an emergency service or confirm a clinical relationship.

6. Acceptable use

• Do not use this website for unlawful, fraudulent, abusive or harmful activity.
• Do not attempt to interfere with the website, its hosting, security or availability.
• Do not upload or transmit malicious code or use automated means to disrupt the website.

7. Intellectual property

Unless otherwise stated, the website’s branding, layout, written content and original materials are owned by or used with permission by the Clinic or relevant rights holders. You may view and share links to the website for personal, non-commercial purposes. Reproduction, modification or commercial reuse of protected content requires prior permission, except where applicable law permits it. Third-party images, fonts, libraries and logos remain subject to their respective owners’ terms.

8. Third-party websites and services

The website may link to or load services provided by third parties, including WhatsApp, Google Maps, Google Fonts, Instagram, Facebook and external hosting/CDN providers. Those services operate under their own terms and privacy notices. We do not control third-party platforms or guarantee their availability, content or practices.

9. Availability, accuracy and liability

We make reasonable efforts to keep the website useful and current, but content may contain errors or become outdated, and uninterrupted or error-free operation cannot be guaranteed. To the extent permitted by applicable law, the Clinic is not responsible for losses arising solely from temporary website unavailability, third-party service failures or reliance on general website information without obtaining appropriate professional advice. Nothing in these terms excludes liability that cannot lawfully be excluded or limits rights that cannot lawfully be limited.

10. Changes to these terms

We may update these terms when the website, services or applicable requirements change. The “Last updated” date at the top indicates the latest revision published on this page. Continued use after an update means you are using the website under the updated terms, to the extent permitted by law.

11. Governing law and contact

These terms are governed by the laws of India, subject to applicable consumer protections and the jurisdiction of competent courts. For questions about the website or these terms, contact the Clinic at 99906 05053 or 98919 99401, or visit B-14, Ground Floor, Sector-132, Noida, Uttar Pradesh 201304.