Privacy Policy

How enquiry details and third-party website resources are handled. Please read this before sending an enquiry.

1. Who is responsible for your information?

This website is for Redefine Physiotherapy and Rehab, B-14, Ground Floor, Sector-132, Noida, Uttar Pradesh 201304 (“the Clinic”). For privacy questions, contact the Clinic on 99906 05053 or 98919 99401. The Clinic should designate and publish a monitored privacy contact if it chooses to use a separate contact for privacy requests.

2. Information you may choose to share

The website contains two enquiry forms. Depending on the form, you may enter your name, phone number, email address, the type of help you are seeking and an optional message. If you contact the Clinic directly, you may also choose to share appointment details or health-related information. Please do not send detailed medical records, identity documents or other sensitive information in an initial website or social-media message unless the Clinic has asked you to use an appropriate channel.

3. What happens when you submit an enquiry?

Based on the website code reviewed for this version, submitting an enquiry form opens WhatsApp with a pre-filled message for you to review and send. The website itself does not submit those form entries to a server-side form handler in the supplied static files. Information you send through WhatsApp is then handled by WhatsApp and the Clinic according to their respective practices. Your message is not sent merely by opening the pre-filled chat; you choose whether to send it.

4. How information may be used

Information you send to the Clinic may be used to respond to enquiries, discuss service suitability, arrange or manage appointment requests, communicate about care and maintain appropriate administrative or legal records. The Clinic should not use enquiry details for unrelated promotional messaging unless it has an appropriate lawful basis and any required permission.

5. Health and children’s information

Health information deserves particular care. Please share only information relevant to your enquiry and provide detailed clinical information directly to the treating professional through an appropriate channel. If an enquiry concerns a child, a parent or legal guardian should contact the Clinic and share only information needed to arrange care. The Clinic should restrict access to health information to authorised personnel and apply safeguards appropriate to the information it actually holds.

6. Third-party resources loaded by this website

The website uses or links to third-party services, including Google Fonts, the Google Maps embed, the Google-hosted model-viewer library, WhatsApp and social platforms. When your browser loads an embedded or externally hosted resource, the relevant provider may receive technical information such as your IP address, browser/device details, the requested resource and time of access. If you follow a third-party link, that provider’s own privacy policy applies. The Clinic should review each provider’s current settings and terms.

7. Cookies, analytics and advertising

The supplied website files do not show a first-party analytics or advertising-pixel integration. This does not guarantee that no technical storage or third-party requests occur: embedded services and hosting infrastructure may process technical data under their own settings. If analytics, advertising pixels, chat widgets or additional tracking tools are added later, this notice should be updated and any required notice, consent or preference controls should be implemented before those tools are used.

8. Sharing, service providers and legal requirements

The Clinic should limit access to personal information to people and service providers who need it for the purposes described above. Information may also be disclosed where required by law or to protect legal rights and safety. This website does not promise that no third party will ever process information; for example, you choose whether to send a message through WhatsApp, an independently operated service.

9. Retention and security

The Clinic should retain enquiry information only for as long as reasonably needed for the purpose for which it was collected, relevant clinical or administrative needs and applicable legal requirements. Reasonable technical and organisational safeguards should be used to protect records the Clinic holds. No internet transmission or storage system can be guaranteed completely secure.

10. Your requests and choices

You may contact the Clinic to ask what personal information you have shared, request correction of inaccurate contact details, withdraw a permission where applicable, or raise a privacy concern. The Clinic may need to verify your identity before responding and may retain some information where required or permitted by law. Your rights and the procedures available to exercise them are subject to applicable law, including the phased commencement of relevant provisions.

11. Changes to this policy

This policy may be updated if the website, the Clinic’s handling of information or applicable law changes. Please check the “Last updated” date at the top of the page.

12. Contact

For a privacy enquiry, contact Redefine Physiotherapy and Rehab at 99906 05053 or 98919 99401, or visit B-14, Ground Floor, Sector-132, Noida, Uttar Pradesh 201304.